The Signature Crown™ Glueless HD Lace Wig for Effortless Style and Comfort

Yes. It is designed with glueless wear, pre-cut lace, and a pre-plucked hairline to make the install easier for beginners.

No. The Signature Crown™ is designed for glueless wear with an adjustable fit. Some customers may still choose adhesive for extra hold, but it is not required for normal wear.

Yes. The lace is pre-cut to make the install easier and faster.

Yes. Since this is human hair, you can style it with heat. We recommend using heat protectant.

Refer to the Shipping policy

At Crown Rich Hair, our goal is to provide a smooth, reliable delivery experience from the moment you place your order to the moment your crown arrives.

Each order is carefully verified, quality-checked, packaged, and prepared before shipment. Please review the shipping details below before placing your order.

Order Processing Time

The full delivery timeframe is divided into two parts: processing time and shipping time.

Processing Time

Processing time refers to order verification, quality check, packaging, and preparation before your order is shipped.

Priority Processing: 1–2 business days
Regular Processing: 2–5 business days

Processing times do not include weekends or holidays.

Shipping Time

Shipping time refers to the estimated time it takes for your order to arrive after it has been processed and shipped.

Delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, high-volume seasons, or circumstances outside of our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking information.

Please allow 24–72 hours for tracking updates to appear after your order has shipped.

Correct Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

Crown Rich Hair is not responsible for delays or failed deliveries caused by:

• Incorrect shipping addresses
• Missing apartment, unit, or suite numbers
• Incomplete delivery information
• Refused packages
• Customer failure to pick up a package
• Carrier return-to-sender issues caused by incorrect address details

If your package is returned to us because of an incorrect or incomplete address, we will contact you with the next available options. Additional shipping fees may apply to reship the order.

Insured Shipping

If insured shipping is available and selected at checkout, your order may be eligible for additional protection in the event of a lost, stolen, or damaged package during transit.

If your package is confirmed lost or arrives damaged, please contact us at:

support@crownrichhair.com

Please include:

• Your order number
• Full name
• Email used at checkout
• Tracking number
• Clear photos if the item arrived damaged
• A short description of the issue

Depending on the situation and claim approval, eligible customers may receive a replacement, store credit, or another available resolution.

Lost Packages

A package may be considered lost if tracking has stopped updating for an extended period or if the carrier confirms the package cannot be located.

If your package appears lost, please contact us at:

support@crownrichhair.com

We will review your tracking information and help guide the next steps. Please allow the carrier reasonable time to complete their investigation.

Stolen Packages / Marked as Delivered

If your tracking shows that your package was delivered but you did not receive it, please complete the following steps first:

1. Check around your delivery area, mailbox, front desk, mailroom, parcel locker, or package room.
2. Ask household members, neighbors, building staff, or your leasing office if they received it.
3. Contact the shipping carrier using your tracking number.
4. Contact us at support@crownrichhair.com with your order number and tracking details.

Once a package is marked as delivered by the carrier, Crown Rich Hair will review the situation case by case. We cannot guarantee a refund or replacement for packages marked as delivered, but we will do our best to help you investigate the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at:

support@crownrichhair.com

Please include:

• Order number
• Clear photos of the damaged packaging
• Clear photos of the product
• A short description of the issue

Claims submitted without photos may not be eligible for review.

Shipping Delays

While we work hard to ship every order within the estimated timeframe, delays may happen due to:

• Carrier delays
• Weather conditions
• Holidays
• High order volume
• Customs inspections
• Incorrect shipping details
• International transit delays

If your order is delayed beyond the expected timeframe, please contact us at support@crownrichhair.com and we will help review your tracking status.

Customs, Duties & Taxes

International customers are responsible for any customs fees, duties, taxes, or import charges required by their country.

Crown Rich Hair is not responsible for customs delays, customs charges, or packages held by customs.

Customs processing times may vary by country and can affect the final delivery date.

What Crown Rich Hair Is Not Responsible For

Crown Rich Hair is not responsible for:

• Carrier delays after the package has shipped
• Incorrect or incomplete shipping addresses entered by the customer
• Customs fees, duties, or taxes
• Packages delayed by customs
• Packages refused by the customer
• Packages returned due to failed delivery attempts
• Lost or stolen packages marked as delivered by the carrier, unless covered by approved insured shipping
• Delays caused by weather, holidays, or carrier disruptions

Need Help With Your Order?

If you would like more detailed information about shipping times or need help tracking your order, please contact us at:

support@crownrichhair.com

Please include your order number and the email used at checkout so we can assist you faster.

Refer to the return and refund policy

At Crown Rich Hair, we want every customer to feel confident when ordering from us. Please review our return and refund policy carefully before making a purchase.

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn
• Unused
• Unwashed
• Unaltered
• Lace uncut
• Free from product, perfume, smoke, makeup, or any signs of wear
• With tags attached
• In its original packaging

You will also need your receipt or proof of purchase.

For hygiene reasons, we cannot accept returns on wigs or hair products that have been worn, installed, cut, styled, washed, altered, or removed from their original condition.

How to Start a Return

To start a return, please contact us at:

support@crownrichhair.com

Please include:

• Your order number
• Full name
• Email used at checkout
• Reason for return
• Clear photos of the item and packaging

If your return is accepted, we will send you return instructions, including how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at support@crownrichhair.com.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@crownrichhair.com so we can review the issue and make it right.

Please include clear photos or videos showing the issue, along with your order number.

Damage claims must be submitted within 14 days of delivery.

Non-Returnable Items

We do not accept returns for:

• Items that have been worn or installed
• Wigs with lace cut
• Washed, styled, dyed, bleached, or altered hair
• Items with product buildup, perfume, smoke, makeup, or signs of wear
• Sale items
• Gift cards
• Final sale items
• Items returned without approval

Exchanges

The fastest way to get the item you want is to request a return for the item you received. Once your return is accepted, you may place a separate order for the new item.

Exchanges are subject to product availability.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method.

Please allow time for your bank or credit card company to process and post the refund. Processing times may vary depending on your payment provider.

Shipping fees, if applicable, are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.

We recommend using a trackable shipping method, as Crown Rich Hair is not responsible for returns lost in transit.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@crownrichhair.com.

Once an order has been processed or shipped, we may not be able to cancel it.

Email support@crownrichhair.com with your order number and the email used at checkout plus our 24/7 chat.